FAQ

Repurposing

Can I use heirloom diamonds in my new Savannah Jones Piece?

Yes! We would love to incorporate family heirloom stones in your piece! Please note precautions are taken when setting heirloom stones, and we reserve the right to not accept any stones that are chipped and damaged. We do not work with heirloom stones under 2mm in diameter. As we cannot be sure of the quality of the stone(s) we cannot be held responsible if they break when removing them from the old pieces and  re setting them into the new one(s).

Can I re use old gold from family heirlooms in my new Savannah Jones Jewellery piece?

Yes! We encourage you to use old gold that you have into your new Savannah Jones piece! Please note that we only accept solid gold jewellery that are of the same karat and colour. We cannot mix gold ( for example 14k yellow ,and 18k  white) into one piece of jewellery. We do not accept chains of any kind and only work with pieces that are 2g of gold minimum. We do ask you to send us an E mail to contact@savannahjonesjewellery.com including pictures of the pieces you would like to repurpose. We will get back to you ASAP to let you know if we are able to work with it.

How should I send you my heirloom gold and diamonds to be repurposed?

Please send your gold and diamonds through Fed ex with next day priority shipping with signature to our headquarters.

 

Bespoke pieces

Can you make a custom piece?

Yes! We work with clients on personal commissions ranging from engagement rings to wedding rings, and everything in between. Please see our bespoke forum to discuss requirements. Please note that custom pieces take minimum 6 week to be completed from initial design process to finished product.

What is the process of making a custom piece?

We are so excited to make your vision come to life, and want to make the process as smooth as possible for you! The first step is filling out our custom  forum with details regarding the piece you want created, along with the consultation fee which will be included in the final price once completed.

Once we have an idea of what your vision is in writing, we ask you to e mail us any photos of inspiration you may have. These photos can be anything from landscapes, to art, architecture, and styles of jewellery you like. Pinterest is a great tool for this!

Please allow 2-3 weeks for us to develop and sketch your designs.

I will send you  multi angle renderings for 1-2 finished pieces. Then you pick your favorite. Please note many aspects of the design can be tweaked and changed in this  process before being put into production and we are happy to accommodate any changes.

The entire process from inquiry to finished piece takes around 6-8 weeks. We can often accommodate rush timelines, though rush fees may apply.  


I really like an already existing piece, is it possible to have a different stone?

Yes! We are happy to switch out stones in your Savannah Jones Piece! Please fill out the  custom forum and include the desired stone you would like. Kindly note that not all stone customizations are available and depending on the stone, the changes will increase the price of the desired piece. We will e mail you back with a list of stone options and prices if available. 


I don’t see my ring size in your store

No problem! We do our best to accommodate all sizes! If you do not see your size listed please E mail us and we will be happy to accommodate your size including quarter sizes!


I don’t know the ring size for myself/loved one

We suggest you going to a local jeweller to get your finger sized.  Alternatively, if this is not available to you, inexpensive ring sizers are available online. If this is a surprise for a loved one or an engagement ring we recommend taking a ring that he/she already has and wears to a local jeweller to be sized with a ring mandrel. In these cases sometimes friends and family may be able figure out the ring  size  unsuspectingly.


Caring for your jewellery

How do I clean my Savannah Jones Jewellery piece?

Keep in mind that metals tarnish naturally with wear and exposure to air and humidity. For the utmost care of your savannah jones piece please store in a zip lock bag in a cool, dry and dark place while not being worn.

We encourage you to consider your savannah jones piece and keep in mind that harsh chemicals such as cleaning products, hot tub and pool chemicals, or lotions and perfumes can affect natural gemstones, diamonds and gold with exposure over time.

We recommend removing your jewellery during activities that are hard on your hands and while sleeping. Please avoid knocking and grinding against any hard surfaces.


What is your return/ exchange/ cancellation policy?

Please note that once an order has been placed, changes and cancellations cannot be made.  They are final sale and we do not accept returns so please be sure of the piece your looking at before your purchase. If you are hesitant and have any questions please contact us before placing an order. 

 Once and order has been placed we put it into production and it cannot be cancelled. We also recommend that you confirm the appropriate size for your rings prior to placing your order online. Savannah jones jewellery is not responsible for broken or lost gemstones and diamonds.